FAQs

FAQs

FAQs

Getting here

Are flights included in the price?

No.Flights are not included in the price, but you can check Secretflying.com, Priceline.com, and Kayak.com (amongst others) to find the best flight prices on the market.

What is the name of the airport we are flying in to?

You’ll need two flights for this trip. This can be booked two one-way tickets or a multi-city ticket.

Your first ticket should depart your home airport and land into Marrakesh Menara Airport (RAK) arriving on March 30th before 6pm.

Your second ticket should depart Mohammed V International Airport (CMN) on April 6th anytime is fine.

Where can I find the best flight prices?

All travelers must book their own flights into RAK and out of CMN. We recommend using sites such as Expedia, Priceline, or Kayak.

What day and time should I arrive? When should I plan to depart?

Housing accommodations will begin at 2pm on 3/30/19. Travelers should plan to arrive by 6pm if they intend to attend the opening events in the evening.

Activities will conclude in the evening of 4/5/19, and all accommodations must be checked out of by 12pm on 4/6/19.

How will I get from the airport to my housing?

Airport transfer is included in your trip package. Simply enter your flight itinerary at www.blacktravelfest.com/flightitineraries before the due date. In order to be eligible for airport transfer, all travelers must enter their itineraries by March 10, 2019.

Note, only flights arriving into RAK on 3/30 and out of CMN on 4/5 or 4/6 will be granted an airport transfer.

Is there someone that can help me book my flight?

Sure, you can reach out to Cici Chandler a travel agent at Mahogany Fly, Int’l. You can contact her at Cici@mahoganyfly.com , and she’ll be happy to assist with your flight booking. There’s a fee of $30 for her services.

Is there a specific airline recommended?

While there is not a specific airline that we recommend, we do propose checking itineraries that fly through NYC as these seem to be the cheapest and most direct. Flights from NYC can arrive in Marrakech in as few as 10 hours.

Housing

What is a Riad?

Riads are a type of traditional Moroccan house or palace with an interior garden or courtyard. You think of this as a very fancy Moroccan style bed and breakfast that has superior decoration and amazing hospitality.

Can I upgrade my packagefrom double occupancy to single occupancy?

Upgrade requests may be made by emailing morocco@blacktravelfest.com. Upgrades will be accommodated on a per reservation basis, and you will need your roommate to also agree to upgrade or accept entry into the roomie matching program.

Downgrades are prohibited. No Downgrade request will be taken.

Will I have to share a bed if I select double occupancy?

Rooms with double occupancy may have a shared king or queen bed, though this won’t be frequent.

Pricing, Payment, Booking

What is included in the price?

All packages include the following:

  • Overnight accommodations
  • Entrance to all activities
  • All meals: Breakfast and dinner
  • Airport pick-up and drop-off
  • Ground transportation

Which methods of payment are accepted for booking?

Payments are processed through PayPal. As such all major credit cards are accepted (i.e., Visa, Mastercard, AmericanExpress, Discover)

How will I know my reservation is confirmed?

Once you’ve made a payment you’ll be redirected to an online registration form. Following completion of the form, you’ll receive an email confirmation of your registration. You’ll also receive a detailed information pack prior to the start of your trip.

What is the deadline for full payment?

All payments must be completed by March 15th, 2019. As such, payment plans will only be available until December 15th, 2019.

What if I miss the payment deadline?

If you do not make your payment deadline you will have 3 additional days to pay in full, and a late payment fee of $75 be will assessed.

What if my roommate doesn’t complete their payment?

You will have two options if you’ve booked double occupancy and your roommate fails to complete payment.

1. You can upgrade to the next package within your selected accommodation style. For example if you have selected a hotel double occupancy package, you can upgrade to the single occupancy package for $500. The same applies for the villa packages.

2. You can find a replacement roommate and set up the replacement arrangements with your current roommate. If this happens your replacement will need to pay your former roommate directly for any portion already paid to Black Travel Fest, and pay the remaining balance directly to Black Travel Fest.

Do I have to use the payment plan or can I pay in full?

You can pay for the entire balance of your trip by selecting the “Pay Now” option.

Preparing before you arrive 

What expenses should I be prepared to pay for on-site?

Most meals, activities, transportation, and housing are included in the package prices. Alcoholic beverages are not included in the package price. For reference alcoholic cocktails average between $7 and $12.

What should I pack?

You’ll receive a detailed seasonal packing list in time to grab everything you need for the trip.

Is there an alcohol package?

An alcohol package will not be offered; however, it is recommended that participants plan to purchase a bottle or two at the airport duty free. You may want to have something to sip on in the desert.

How do I purchase travel insurance?

We recommend that you purchase travel insurance after booking your reservation. If you have questions regarding trip insurance coverage, you may contact Cici Chandler, travel agent with Mahogany Fly International (cici@mahoganyfly.com). If you’re living outside of the United States, contact your local travel agent to purchase travel insurance for the festival.

Cancellation and transferability

What if I get sick and can’t make it. Do I get my money back?

All payments are non-refundable, but may be transferred to another traveler for a fee of $75. Cancel for any reason trip insurance can help if you have a need to cancel unexpectedly.

If you have questions regarding trip insurance coverage, please contact Cici Chandler, travel agent with Mahogany Fly International (cici@mahoganyfly.com). If you live outside of the United States, please contact your local travel agent to purchase travel insurance for the festival.

What is the Policy for name changes should I need to transfer my reservation?

Name changes are permitted for $75 per person. Name Changes are not permitted for Roomie Matching Program. Name changes can only be made with people not currently booked for the festival.
The person taking your place needs to register with a staff member at Amola Enterprises, LLC and provide their credit card information. You must work out the money already paid between yourselves. The person taking your place pays the remaining balance to Amola Enterprises, LLC.

Name changes can be completed up to 2 weeks prior to the trip (March 15th, 2019). No name changes will be made after the deadline.

Please see the Terms and Conditions for additional information regarding name changes and transferability.

Other

Is this trip only for people of color?

All are welcome at the Black Travel Fest. Just be sure to come prepared to have a good time and do it for the culture.

Can I stay longer than the 7 days?

Sure. You are welcome to arrive before the festival and stay after if you like. Just note that the package only covers 3/30 through 4/6, and airport transfers outside of these dates will not be offered.

Can I stay for only a few days?

If you’re unable to attend all the scheduled days that’s okay, but we’d love to see you enjoying all of the events.

I can’t make those dates but I want to come to Morocco at another date, do you have packages available for other dates?

No doubt. Feel free to reach out to our team via email, and we’ll help you get set for another time in Morocco.

FAQs

Getting here

Are flights included in the price?

No, this go-round flights are not included in the price, but you can check Secretflying.com, Priceline.com, and Kayak.com to find the best flight prices on the market.

What is the name of the airport we are flying in to?

Airport code: DPS or Ngurah Rai International Airport (Denpasar)

Where can I find the best flight prices?

All travelers must book their own flights to the
Ngurah Rai International Airport (airport code DPS). We recommend using sites such as Expedia, Priceline, or Kayak.

What day and time should I arrive? When should I plan to depart?

Housing accommodations will begin at 2pm on 10/28/18. Travelers should plan to arrive by 5pm if they intend to attend the opening events in the evening.

Activities will conclude in the evening of 11/2/18, and all accommodations must be checked out of by 11am on 11/3/18.

How will I get from the airport to my housing?

Airport transfer is included in your festival package. Simply email your flight itinerary to info@blacktravelfest.com with the subject line “Flight Itinerary”. In order to be eligible for airport transfer, all travelers must send their itineraries by September 15, 2018.

Is there someone that can help me book my flight?

Sure, you can reach out to Cici Chandler a travel agent at Mahogany Fly, Int’l. You can contact her at Cici@mahoganyfly.com , and she’ll be happy to assist with your flight booking.

Is there a specific airline recommended?

While there is not a specific airline that we recommend, we do propose checking itineraries that fly through NYC or LAX as these seem to be the cheapest. Note that this may require you to create your own itinerary (i.e., fly from Miami to NYC then NYC to Bali)

Housing

What is the difference between the villa and the Balinese Hotel?

The primary differences between the Private Villa and the Balinese Hotel are privacy and luxury of accommodations. For example, the Private Villa will be shared only with roughly 2 to 5 other festival travelers, while the Balinese hotel may be shared with non-festival goers. Additionally, villas will offer a higher level of luxury with exclusive on-site staff, private pools etc.

Can I upgrade my reservation to a villa or downgrade to the Balinese Hotel option?

Upgrade requests may be made by emailing info@blacktravelfest.com. Upgrades will be accommodated on a per reservation basis.

Downgrades are prohibited. No Downgrade request will be taken.

Will I have to share a bed if I select double occupancy?

Rooms with double occupancy may have a shared king or queen bed. This is more likely to be the case in the private villa option. However, it should be noted that some double occupancy rooms may have two beds.

Pricing, Payment, Booking

What is included in the price?

All packages include the following:

  • Private villa or Balinese style hotel accommodations
  • Entrance to all festival activities
  • All meals: Breakfast, lunch, dinner
  • Airport pick-up and drop-off
  • Ground transportation

Which methods of payment are accepted for booking?

Payments are processed through PayPal. As such all major credit cards are accepted (i.e., Visa, Mastercard, AmericanExpress, Discover)

How will I know my reservation is confirmed?

Once you’ve made a payment you’ll be redirected to an online registration form. Following completion of the form, you’ll receive an email confirmation of your registration. You’ll also receive a detailed information pack prior to festival start.

What is the deadline for full payment?

All payments must be completed by September 30th, 2018. As such, payment plans will only be available until June 30th, 2018.

What if I miss the payment deadline?

If you do not make your payment deadline you will have 5 additional days to pay in full, and a late payment fee of $75 be will assessed.

What if my roommate doesn’t complete their payment?

You will have two options if you’ve booked double occupancy and your roommate fails to complete payment.
1. You can upgrade to the next package within your selected accommodation style. For example if you have selected a hotel double occupancy package, you can upgrade to the single occupancy package for $400. The same applies for the villa packages.
2. You can find a replacement roommate and set up the replacement arrangements with your current roommate. If this happens your replacement will need to pay your former roommate directly for any portion already paid to Black Travel Fest, and pay the remaining balance directly to Black Travel Fest.

Do I have to use the payment plan or can I pay in full?

You can pay for the entire balance of your trip by selecting the

Preparing before you arrive 

What expenses should I be prepared to pay for on-site?

Meals, activities, transportation, and housing are included in the festival prices. Alcoholic beverages are not included in the package price. For reference alcoholic cocktails average between $7 and $12.

What should I pack?

Bali is a tropical location, so pack as you would for the Caribbean or any other island vacation. That means plenty of swimwear, breezy materials, and all things related to sun and water (including water shoes).

Is there an alcohol package?

An alcohol package will not be offered; however, it is recommended that participants plan to purchase a bottle or two at the airport duty free as alcohol is expensive in Bali due to tax. For example, a bottle of Yellow Tail wine is roughly $35 compared to $7 in the US.

How do I purchase travel insurance?

We recommend that you purchase travel insurance after booking your reservation. If you have questions regarding trip insurance coverage, you may contact Cici Chandler, travel agent with Mahogany Fly International (cici@mahoganyfly.com). If you’re living outside of the United States, contact your local travel agent to purchase travel insurance for the festival.

Cancellation and transferability

What if I get sick and can’t make it. Do I get my money back?

All payments are non-refundable, but may be transferred to another traveler for a fee of $75. Trip insurance can help if you have a need to cancel unexpectedly.

If you have questions regarding trip insurance coverage, please contact Cici Chandler, travel agent with Mahogany Fly International (cici@mahoganyfly.com). If you live outside of the United States, please contact your local travel agent to purchase travel insurance for the festival.

What is the Policy for name changes should I need to transfer my reservation?

Name changes are permitted for $75 per person. Name Changes are not permitted for Roomie Matching Program.  Name changes can only be made with people not currently booked for the festival.
The person taking your place needs to register with a staff member at Amola Enterprises, LLC and provide their credit card information. You must work out the money already paid between yourselves. The person taking your place pays the remaining balance to Amola Enterprises, LLC.

Name changes can be completed up to 2 weeks prior to the Festival (October 14, 2018). No name changes will be made after the deadline.

Please see the Terms and Conditions for additional information regarding name changes and transferability.

Other

Is this trip only for people of color?

All are welcome at the Black Travel Fest. Just be sure to come prepared to have a good time and do it for the culture.

Can I stay longer than 5 days?

Sure. You are welcome to arrive before the festival and stay after if you like. Just note that the package only covers 10/28 through 11/2.

Can I stay for only a few days?

If you’re unable to attend all the scheduled days that’s okay, but we’d love to see you enjoying all of the events.

I can’t make those dates but I want to come to Bali at another date, do you have packages available for other dates?

No doubt. Feel free to reach out to our team via email, and we’ll help you get set for another time in Bali.